IntroOverview

This Marketplace Seller Policy (“Seller Policy”) applies to all users who list, sell, or offer items for sale on the CHAAMO platform. By listing an item, you agree to comply with this Seller Policy, the CHAAMO Terms of Service, and all other applicable platform policies. CHAAMO operates as a consumer-to-consumer (C2C) marketplace. Contracts of sale are formed directly between buyer and seller. Sellers are solely responsible for the legality, accuracy, authenticity, fulfilment, and delivery of their listings. Failure to comply with this Seller Policy may result in corrective action, including listing removal, payout holds, account limits, suspension, or permanent removal from the platform.

1Seller Eligibility and Verification

Sellers must be at least 18 years of age, provide accurate and verifiable account information, complete identity verification upon request, and maintain a valid Stripe Connect account for payouts. Accounts may be suspended where identity verification cannot be completed or where fraud indicators or risk signals are detected.

2Listing Accuracy and Compliance

Sellers must provide accurate, complete, and truthful descriptions of items, disclose all defects, and upload original photographs of the exact item being sold. Card attributes, including grading, condition, edition, and print details, must be selected accurately. Misrepresentation, misleading listings, or altered/manipulated images are prohibited. All listings must comply with CHAAMO's Prohibited and Restricted Items Policy and all applicable laws, regulations, and customs rules. CHAAMO may remove any listing that violates platform policies or legal requirements.

3Authenticity and Counterfeit Prevention

Sellers confirm that all listed cards are authentic, legally owned, and lawful to sell. CHAAMO enforces a strict zero-tolerance policy for counterfeit items. If a card is found to be counterfeit or fraudulently misrepresented, the buyer will receive a full refund, recoverable from the seller's held transaction funds, Stripe Connect balance, or funding source. The seller's listing privileges may be permanently revoked, and CHAAMO may pursue further legal action where appropriate.

4Order Fulfilment Requirements

When a buyer commits to purchase, the seller must dispatch the item within the timeframe displayed at checkout, use the CHAAMO-generated shipping label only, and package the item securely and appropriately for trading cards. Sellers who fail to fulfil an order without valid cause may face account sanctions. Three (3) unfulfilled orders may result in permanent removal from the platform.

5Packaging Standards

Sellers must use adequate protective packaging to prevent damage, including sleeves, top loaders, rigid mailers, padded envelopes, or equivalent materials. No loose or unprotected cards may be shipped. Damage resulting from inadequate or improper packaging remains solely the seller's liability, even if the courier denies a claim due to packaging deficiencies.

6Refunds, Returns, and Disputes

Sellers are required to respond to refund requests in accordance with CHAAMO's Refund Policy, Buyer Protection Policy, and any applicable insurance terms as outlined in the Terms of Service.

Sellers must review refund requests promptly and cooperate in good faith with CHAAMO's dispute resolution process, including by providing any relevant evidence, documentation, or information reasonably requested.

Refunds require mutual agreement between the buyer and the seller. Where a refund is mutually agreed, the seller will refund the relevant transaction via their Stripe Connect account. Refunds are strictly limited to the amount held for the relevant transaction.

If the seller declines to refund, or if a resolution cannot be reached between the buyer and the seller, CHAAMO LTD reserves the right to step in and authorise a refund from the held transaction funds where, following review of the available evidence, it considers this appropriate. The transaction funds will remain on hold pending the outcome of CHAAMO's review. CHAAMO's decision is final for the purposes of the platform's internal dispute resolution, without prejudice to any rights the buyer may hold with their card issuer or under applicable law.

CHAAMO does not act as the seller of record, payment service provider, or escrow agent and does not guarantee any refund outcome.

Failure by a seller to respond to refund requests, cooperate with dispute resolution processes, or comply with platform policies may result in enforcement action by CHAAMO, including payout holds, account restrictions, suspension, or permanent removal from the platform.

7Payments, Payouts, and Negative Balances

Payment is collected at checkout via a third-party payment processor and held pending order completion. Funds will remain on hold until the buyer confirms receipt of the item or until the forty-eight (48) hour refund request window expires without a refund being requested.

Sellers authorise CHAAMO LTD and/or Stripe to:

• Recover approved refund amounts from held transaction funds
• Place temporary payout holds where disputes, chargebacks, or risk indicators are present
• Offset unpaid fees, chargebacks, or negative balances against future sales proceeds

CHAAMO does not require sellers to top up balances or deposit additional funds. Persistent negative balances, repeated disputes, chargebacks, or failure to cooperate with dispute resolution processes may result in enforcement action, including payout restrictions, account suspension, or permanent termination from the platform.

Refunds and seller payouts are processed through Stripe and may take up to three (3) business days to reach the recipient's account once initiated. The time taken for a refund to appear on a buyer's statement may vary depending on the buyer's bank or card issuer.

8Import, Customs, and VAT Responsibility

For international shipments, sellers must complete accurate customs declarations. Mis-declared values or incomplete information may lead to penalties, delays, or return of the parcel, for which the seller is responsible. Customs delays do not constitute grounds for refunds unless non-delivery is confirmed. VAT may apply to CHAAMO service fees only under the OSS scheme; VAT is not collected by CHAAMO on peer-to-peer item values.

9Acceptable Conduct and Trust Standards

Sellers must act honestly, respectfully, and professionally. Sellers must not engage in abusive behaviour, coercion, off-platform payment requests, bidding manipulation, or review manipulation. Harassment of buyers, staff, or platform moderators will not be tolerated and may result in immediate account sanctions.

10Fraud Prevention and Compliance

CHAAMO may request shipment proof, authenticity evidence, invoice or provenance documentation, identity verification, or other information necessary to assess compliance or investigate suspicious activity. CHAAMO may delay, hold, reverse payouts, restrict listings, or suspend accounts during investigations. Providing false or misleading information may result in permanent banning and referral to law-enforcement authorities.

11Consequences of Non-Compliance

Violations of this Seller Policy may result in listing removal, temporary account limitations, payout holds, debt recovery, suspension, or permanent banning from the platform. CHAAMO reserves the right to determine sanctions based on severity, risk, and user history.

12Amendments

CHAAMO may amend this Seller Policy at any time. Continued use of the platform following changes constitutes acceptance of the updated terms.